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ITIL® 4 Leader Digital & IT Strategy Self-Study Package
Algemene omschrijving
This e-learning contains the course materials and a practice exam.
This e-learning is part of the ITIL® 4 Strategic Leader (SL) designation. It provides guidance on crafting a digital vision and shaping IT and business strategies, suitable for IT leaders and aspiring leaders.
Doelgroep
This ITIL training is intended for IT and business directors, department heads, aspiring C-suite professionals, and other senior business leaders who seek to strategically position their organization against digital disruptors, develop a digital vision, and build a strong digital strategy for long-term growth.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
ITIL® guiding principles in digital and IT strategy.
Concepts of digital and IT strategy, SVS, and service value chain.
Creating value in digitally transformed markets.
Assignment Information:
Four case study assignments are graded during the e-learning.
Exam Information:
Duration: 60 minutes.
Format: Multiple-choice.
Pass Mark: 70%.
Voorkennis
Prior to going through this e-learning, you must have obtained the ITIL® 4 Foundation certificate.
Onderwerpen
Module 1: Introduction.
Module 2: What is Digital and IT Strategy?
Module 3: Tiers of Strategy.
Module 4: Strategy and the Service Value System.
Module 5: Digital Strategy as a Journey.
Module 6: Assignments: One to Four.
Module 7: Strategic Capabilities.
Module 8: Managing Innovation and Emerging Technologies.
Module 9: Managing Strategic Risk.
Module 10: Structuring for Digital Business.
Module 11: Practice Exam.
€1.936
E-Learning
VeriSM™ Foundation Self-Study Package
Algemene omschrijving
VeriSM™ is a registered trademark of IFDC.
This e-learning contains the course materials.
VeriSM™ helps organisations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organisations’ capabilities and responsibilities are deployed in the delivery of superior service. VeriSM™ is an enterprise service management approach for the digital age, focusing on the view of service management.
The VeriSM™ model allows organizations to produce and deliver the right product or service at the right time to their consumers, whilst allowing for customization and alignment to the type of business, the size of the organisation, business priorities, organizational culture, and even the nature of the individual project or service. In the VeriSM™ model, governance and service management principles are relatively stable elements, only changing when the needs of the organization change.
The Management Mesh is flexible and is adjusted as required for products and services, for example to integrate a new management practice or a new technology. In four stages the product or service is defined, produced, provided and supported (Define, Produce, Provide and Respond).
Doelgroep
VeriSM Foundation is designed for anyone working with, or aspiring to work with, products and services enabled by technology. It is an ideal entry-level certification for those looking to pursue a career in IT, service management, or digital services.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Understand what are the main areas of an organization and how to optimize the ecosystem.
Ability to establish and improve effective organizational governance.
Evaluate emerging technologies and their benefits and impacts to the business.
Understand how the Digital Transformation can positively impact the Service Management of an organization.
Define and evaluate if an organization has a service or a product culture.
Be able to enhance your leadership skills for the Digital Era.
Learn new methods to deal with business and customer challenges to achieve success.
Improve the internal and external communication across teams and customers.
Understand how to face and get the best from organizational changes.
Exam Information:
Duration: 90 minutes.
Format: Multiple-choice.
Pass Mark: 65%.
Open book: Yes.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
VeriSM™ Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry-level for those wanting to work in IT, service management or with digital services.
€999
E-Learning
IT Asset Management Essentials Self-Study Package
Algemene omschrijving
This e-learning contains the course materials and hands-on exercises.
This self-paced certification course provides comprehensive knowledge on all the key elements needed for strong IT asset management. You will learn the essential concepts necessary for the effective acquisition and life cycle management of hardware, software, and mobile assets.
Today’s increasingly complex business landscape can be a challenge for organisations to manage all their IT hardware and software assets. As IT departments are looking to operate at peak efficiency while minimising waste and ensuring they remain in compliance, there is a need to understand the full picture of an IT Asset Management (ITAM) program.
This e-learning combines theory with hands-on exercises so students can apply the concepts in practice. As a result, this e-learning is more consultative in nature, which is more practical for your organisation’s needs.
Doelgroep
This e-learning is particularly suitable for the following people:
IT staff working in asset management, product (lifecycle) managers, and procurement specialists.
IT professionals who have responsibility for the procurement, receipt, lifecycle management, inventory and audit control processes, or the disposal of IT assets for their organisation.
Procurement and purchasing professionals outside of IT, who work closely with IT professionals to acquire IT assets and who want a better understanding of the unique challenges to managing IT assets.
IT Management will benefit from this foundational understanding of IT asset management to more effectively support and enable the asset management programs in their organisations.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Demonstrate the value of IT asset management through the alignment of objectives and key measures to benefit the organisation.
Learn how to establish appropriate foundation and parameters for an effective IT Asset Management program; including scope, governance, policies and controls.
Understand the different types and characteristics of IT assets.
Understand the various legal, contract and regulatory compliance concerns related to acquiring, managing, and disposing IT assets.
How to ensure cost-effective acquisition of assets through standards, justification, recovery and reuse of assets, and common organisation procurement practices.
Discover the importance of asset documentation and documentation management as critical elements for the management of individual assets and the overall IT Asset Management program.
Learn how to manage the lifecycle of IT assets, beginning with the structured receipt and validation of assets, asset identification, inventory and license control, through the end-of-life of the assets.
Learn how to properly, effectively and legally dispose of IT assets at end-of-life.
Learn how to prepare for and manage asset audits.
Understand the roles and responsibilities for effective and proper management and use of IT assets, both within IT and the greater organisation.
Learn to effectively integrate asset management and the configuration management system, understanding the critical relationships and dependences, as well as the major differences between the two.
Exam Information:
Duration: 60 minutes.
Format: Closed book, multiple-choice.
Pass Mark: 65% (26 marks).
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Introduction.
Module 2: IT Asset Management Strategy and Vision.
Module 3: IT Asset Management Parameters.
Module 4: Tools and Technology.
Module 5: IT Asset Management Practices (Part A).
Module 6: IT Asset Management Practices (Part B).
Module 7: Metrics and Measures, and Guiding Principles.
Module 8: IT Asset and Configuration Management.
Module 9: Wrap Up and Review.
Module 10: Trial Exam.
€999
E-Learning
DevOps Essentials Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
DevOps is the convergence of existing IT best practices from ITIL®, Lean, Agile, and Scrum into a development and operations approach that supports automation and continuous delivery.
Described as more of a mindset than a framework, DevOps aims to blur the lines between the existing IT siloes to create a more collaborative relationship between Dev and Ops, allowing organizations to create greater business value with more streamlined processes, faster deployments, and more successful releases.
To guide IT practitioners on their DevOps journey, Van Haren Group offers a comprehensive DevOps portfolio of courses that provides an all-encompassing look at the DevOps framework and role-based certification courses, specific to the roles within DevOps.
Doelgroep
The Fundamentals level of the PeopleCert DevOps qualification scheme is intended for anyone who wishes to become an effective member of a DevOps environment.
Leerdoelen
Upon successful completion of DevOps Essentials, you will be able to articulate the benefits of implementing the Full Stack of DevOps culture, practices and automation at your organization to enable improved quality, higher speed and a reduction in costs, by meeting a progressive set of expected outcomes.
This course identifies the three critical success factors that make up the ‘Full Stack’ approach, including:
Changing culture.
Improving practices and processes.
Leveraging automation technologies.
When you return to work, you will know about 15 very specific practices that are essential to delivering effective DevOps. And, you will have the results of your assessment that will be the starting point of your action plan for continuous improvement.
Exam Information:
Duration: 60 minutes.
Format: Closed book, multiple-choice.
Pass Mark: 70% (28 marks).
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Introduction to DevOps.
Module 2: The Urgency for DevOps.
Module 3: Key DevOps Principles and Concepts.
Module 4: The Full Stack: People and Culture.
Module 5: The Full Stack: Processes and Practices (Part A).
Module 6: The Full Stack: Processes and Practices (Part B).
Module 7: The Full Stack—Technology and Automation.
Module 8: The DevOps Maturity Assessment.
Module 9: Wrap Up and Review.
€999
E-Learning
Lean Six Sigma Yellow Belt Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
The Lean Six Sigma Yellow Belt certification validates knowledge of Lean Six Sigma principles and methodology. It supports an organization's continuous improvement efforts by enhancing operational performance and problem-solving abilities.
Doelgroep
The Yellow Belt training is designed for anyone currently contributing to, or aspiring to contribute to, improvement projects. It is ideal for employees who want to learn more about Lean Six Sigma, whether they are involved in a Lean Six Sigma project or because Lean is being implemented within their organization.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Understand Lean Six Sigma principles and methodologies.
Implement techniques like 5S and visual management.
Participate in Kaizen projects and contribute to creating efficient processes.
Exam Information:
Format: Multiple choice, 50 questions.
Passing Score: 63% (32 out of 50).
Duration: 60 minutes.
Closed Book, calculator permitted.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Introduction.
Module 2: World Class.
Module 3: Policy development and deployment.
Module 4: Project management.
Module 5: CIMM level I – Creating a solid foundation.
Module 6: CIMM level II – Creating a Continuous Improvement environment.
Module 7: CIMM level III – Creating stable and efficient processes.
Module 8: CIMM level IV – Creating capable processes.
Module 9: Trial Exam.
€625
E-Learning
Information Security Foundation (based on ISO27001) Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
The Information Security Foundation e-learning provides a basic understanding of information security principles based on ISO/IEC 27001. It is ideal for professionals handling confidential information and offers a foundation for advanced information security certifications.
Doelgroep
The ISFS target audience includes anyone within the organization who handles information. The fundamental knowledge assessed in this module is primarily aimed at raising awareness of the vulnerability of information and the need for protective measures.
This training is also relevant for small business owners, individuals in entry-level information security roles, and those requiring a foundational understanding of information security, such as:
Compliance managers.
Legal department employees.
Risk managers.
Buyers.
IT specialists.
Information engineers.
Business analysts.
Information managers.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Understand the importance of information security.
Identify threats and risks to information security.
Implement appropriate security controls and comply with relevant legislation.
Exam Information:
Format: Multiple choice, 40 questions.
Passing Score: 65% (26 out of 40).
Duration: 60 minutes.
Closed Book.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Information Security Foundation Introduction.
Module 2: Information & Security.
Module 3: Threats & risks.
Module 4: Security controls.
Module 5: Legislation, Regulations & Standards.
Module 6: Information Security Foundation course Wrap up.
Module 7: Trial Exam.
€1.124
E-Learning
Lean IT Essentials Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
The Lean IT Foundation e-learning, based on Lean principles, aims to enhance IT department efficiency by focusing on customer value, reducing waste, and ensuring continual improvement. This e-learning applies Lean practices to IT operations, improving customer satisfaction, reducing costs, and boosting productivity.
Doelgroep
This training is designed for non-IT professionals or those working closely with IT, such as product owners and managers, who require more technical knowledge.
It is also suitable for IT professionals with the following objectives:
IT Managers
Gain insights into Lean management techniques to enhance team efficiency.
IT Developers
Learn Lean principles to optimize your development processes.
IT Consultants
Equip yourself with Lean IT knowledge to offer better advice to your clients.
IT Analysts
Understand Lean IT tools to sharpen your analytical skills.
Project Managers
Apply Lean principles to manage projects more effectively.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Principles of Lean IT and their applicability across various industries.
Increased customer satisfaction and reduced IT costs through efficient value delivery processes.
Strategic role of IT in customer retention and management.
Exam Information:
Format: Multiple choice, 40 questions.
Passing Score: 65% (26 out of 40).
Duration: 60 minutes.
Closed Book.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Introduction to Lean.
Module 2: Customer.
Module 3: Process.
Module 4: Performance.
Module 5: Lean Organization.
Module 6: Behaviour and Attitude.
Module 7: Problem Solving/Kaizen.
Module 8: Practical Case.
Module 9: Knowledge Evaluation.
Module 10: Trial Exam.
€999
E-Learning
Kanban Foundation Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
The Kanban Foundation e-learning explains the benefits and principles of Kanban, a visual workflow management method. It focuses on optimizing workflows using Kanban tools and understanding the cultural impact of Kanban within an organization.
After completing this e-learning, you can choose to take the Pragmatic Kanban Foundation exam of Van Haren Group (this e-learning does not contain an exam voucher).
Doelgroep
This course is designed for professionals involved in IT development, IT operations, or IT service management, and who work with DevOps and continuous delivery. It helps participants understand and describe the benefits and principles of Kanban.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Understand the principles and practices of Kanban.
Visualize the flow of work and manage work-in-progress (WIP).
Implement Kanban tools for workflow optimization.
Appreciate the cultural changes and challenges when scaling Kanban.
Exam Information:
Format: Multiple choice, 40 questions.
Passing Score: 70% (28 out of 45).
Duration: 60 minutes.
Closed Book.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Kanban Foundation Introduction.
Module 2: Benefits of Kanban.
Module 3: Continuous improvement.
Module 4: Implementing Kanban.
Module 5: Scaling Kanban.
Module 6: Wrap Up and Review.
Module 7: Trial Exam.
€1.124
E-Learning
Lean Six Sigma Green Belt Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
The Lean Six Sigma Green Belt certification validates proficiency in executing Lean Six Sigma projects. Green Belts are equipped with the skills to improve performance and quality through statistical analysis and Lean Six Sigma methodologies.
Doelgroep
Are you looking to systematically analyze and improve business processes? The Lean Six Sigma Green Belt training is ideal for professionals seeking to strengthen their skills in process improvement and data-driven decision-making.
This training is also valuable for roles with the following objectives:
Project Managers
Learn how to lead impactful improvement projects.
Quality Analysts
Acquire tools to reduce variation and defects.
Process Engineers
Improve the efficiency and effectiveness of processes.
Change Managers
Master the art of managing change successfully.
Team Leaders
Develop problem-solving skills to drive lasting solutions and enhance team satisfaction.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Execute Lean Six Sigma projects and achieve significant improvements.
Apply statistical analysis and structured methodologies to solve complex problems.
Lead smaller scope projects within departments or processes.
Exam Information:
Format: Multiple choice, 60 questions.
Passing Score: 63% (38 out of 60).
Duration: 180 minutes.
Open Book, calculator permitted.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Introduction.
Module 2: World Class.
Module 3: Policy development and deployment.
Module 4: Project management.
Module 5: CIMM level I – Creating a solid foundation.
Module 6: CIMM level II – Creating a Continuous Improvement environment.
Module 7: CIMM level III – Creating stable and efficient processes.
Module 8: CIMM level IV – Creating capable processes.
Module 9: CIMM level V – Creating future-proof processes.
Module 10: Trial Exam.
€1.249
E-Learning
MSP® 5th Edition Foundation Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
The MSP® 5th Edition Foundation certification demonstrates knowledge and understanding of the MSP® guidance, suitable for working with Programme Management teams. It focuses on flexibility, adaptability, and organizational agility.
Doelgroep
This e-learning is particularly suitable for the following people:
Members of a Programme Office.
Business Change team members.
Project delivery team members.
Any professional needing to understand MSP® concepts. It’s also a prerequisite for the MSP® Practitioner Qualification.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Understand MSP® terminology and concepts.
Plan, manage, and deliver programmes effectively.
Work effectively in large-scale project or programme environments.
Exam Information:
Format: Multiple choice, 60 questions.
Passing Score: 60% (36 out of 60).
Duration: 60 minutes.
Closed Book.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Introduction.
Module 2: MSP The Basics.
Module 3: Starting up programmes.
Module 4: Running programmes.
Module 5: Closing programmes.
Module 6: Organizational adaptation.
Module 7: Programme information.
Module 8: Trial Exam.
€1.249
E-Learning