Opleiding: ITIL 4 Foundation e-learning (with exam voucher) (English)

Lesmethode :

etraining

Algemeen :

ITIL is the standard for IT Service Management. ITIL4 describes the actual insights in IT Service Management. Among others it integrates Lean, Agile, DevOps and Cloud Computing. ITIL4 supports faster, quality and value driven deliveries of IT services for people and throughout organizations.

The core components of the course include the course videos and the self-study guide. The course videos helps you to learn the relevant concepts through lecture videos and animations. The self-study guide is a comprehensive reading material that include the relevant concepts supported by a case study and additional examples and tips. The case study is based on a fictitious organization, Axle Car Hire and focuses on describing how and organization adopts the ITIL 4 guidance through ITIL guiding principles, service value chain, continual improvement model, and ITIL practices.

This rich learning experience is supported by additional learning tools such as pre-reading guide, post-reading guide, and a set of quick reference cards. In addition to these core components, the learning track comprises a summary podcast, sample exams, and practice questions.

This ITIL Foundation eLearning prepares you for the ITIL Foundation exam. You will receive a personal exam voucher to plan your online exam within a period of 12 months, at a time and location of your choice.

Doel :

At the end of this course, you will be able to understand:
the key concepts of ITIL service management.
how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
the four dimensions of ITIL service management.
the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
the key concepts of continual improvement.
learn the various ITIL practices and how they contribute to value chain activities.

Doelgroep :

The target group consists of Operational employees. Team leaders, Supervisors and Managers who want to develop their IT Service Management skills to the latest insights. Also, this training is suited for those who are already familiar with previous versions of ITIL.

Voorkennis :

Basic familiarity with IT service delivery is beneficial but not required for the completion of this course.

Onderwerpen :

- Introduction to ITIL 4
- Service Management Key Concepts
- The ITIL Guiding Principles
- The Four Dimensions of Service Management
- The ITIL Service Value System and Service Value Chain
- Continual Improvement
- The ITIL Practices
- Transitioning from ITIL v3 to ITIL 4
- ITIL 4 Foundation Mock Exam