Opleiding: ITIL® 4 Strategist: Direct, Plan and Improve E-Learning Bundle (On-line proctored Exam, Official certification e-Book, Official Training Material, Learner Kit, eLearning 12-month access) [PC-ITIL4DPI]
OVERVIEW
The ITIL® 4 Strategist Direct Plan and Improve (DPI) module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.
DPI will help you to create regular reporting cycles and utilize Lean, Agile and DevOps ways of working and you’ll understand the importance of governance and compliance and help organizations remain resilient to digital disruption.
What’s included:
- 12 month online access
- Official eBook
- Exam voucher – available in 9 languages: Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish
- Learning Resource Kit
- Interactive eLearning
- Auto-marked sample papers, Casestudies and Practical exercises
- Device-friendly Mobile-optimised
- 8-10 hour content
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
OBJECTIVES
The ITIL 4 Strategist module, Direct Plan and Improve, will help you to:
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement.
Taking the online DPI course will help you to ensure you’re working tactically to align your work to meet business objectives. You’ll break down silos by encouraging a holistic, systems-thinking approach to value co-creation and adapt tools and techniques across the operating model, with minimal disruption.
You’ll learn to use the ITIL guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to organizational strategy.
CONTENT
Course Introduction
Module 1: DPI Key Concepts
Lesson 1 – DPI Key Terms
Lesson 2 – Key Concept Differentiation
Module 2 – DPI Scope, Key Principles and Methods
Lesson 1 – Objectives, Requirements, Decisions
Lesson 2 – How to Define Effective Policies, Controls, and Guidelines
Module 3 – The Role of Governance, Risk, and Compliance
Lesson 1 – DPI and Risk Management
Lesson 2 – DPI and Governance
Module 4 – Focus on Improvement
Lesson 1 – Creating the Context for Improvement
Lesson 2 – The Continual Improvement Model Part 1
Lesson 3 – The Continual Improvement Model Part 2
Lesson 4 – Assessment
Lesson 5 – Building a Business Case
Lesson 6 – Improvement Reviews and Embedding Improvement
Module 5 – Focus on Organizational Change Management
Lesson 1 – Introduction to OCM Part 1
Lesson 2 – Introduction to OCM Part 2
Lesson 3 – Introduction to OCM Part 3
Lesson 4 – OCM and Communication Part 1
Lesson 5 – OCM and Communication Part 2
Lesson 5 – Establishing Interfaces Across the Value Chain
Module 6 – DPI, Measurement and Reporting
Lesson 1 – Measurement and Reporting Part 1
Lesson 2 – Measurement and Reporting Part 2
Module 7: DPI, Value Streams and Practices
Lesson 1 – Differences Between Value Streams and Practices
Lesson 2 – Methods and Techniques Part 1
Lesson 3 – Methods and Techniques Part 2
Lesson 4 – Methods and Techniques Part 3
Module 8 – Course Recap and Exam Preparation