Opleiding: SIAM™ Foundation

Korte beschrijving

Learn how to manage and integrate multiple service providers seamlessly with the SIAM™ Foundation

Doelgroep

• IT Managers: Oversee and manage IT services and providers.
• Service Managers: Ensure service delivery meets business needs.
• Project Managers: Coordinate projects involving multiple service providers.
• Consultants: Advise organizations on implementing SIAM practices.
• IT Professionals: Enhance skills in service integration and management.
• Business Managers: Understand the impact of SIAM on business operations.
• Process Managers: Optimize processes within a SIAM ecosystem.
• Vendor Managers: Manage relationships with multiple service providers.

Voorvereisten

No specific prerequisites are required for this course. However, a basic understanding of IT service management principles can be beneficial.

Doelstelling

At the end of the training you will be able to:

• Understand the main concepts and processes of SIAM that are used in organizations.
• Establish a SIAM ecosystem to better organize the organization’s resources.
• Provide better support during a SIAM implementation by understanding the main considerations for the most important processes.
• Reduce risks associated with Integrated Services and the SIAM ecosystem.
• Connect different practices with SIAM to boost and improve the organization’s service provision.
• Integrate services by using different structures based on SIAM practices and methodology.
• Recognize the key stages of SIAM implementation to better plan its roll-out.
• Determine SIAM roles and responsibilities in processes and the organization.

Toevoeging

While going through the training you have access to our trainers for support. They bring a wealth of practical experience to the theoretical concepts, offering real-world insights and best practices. This training empowers you with the skills to efficiently manage and integrate multiple service providers, guaranteeing seamless service delivery and maximizing value for your organization.

Exameninformatie

Exam Information:
This training includes a voucher for the official, internationally recognized exam and a re-exam if you do not pass the exam the first time.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you'll receive a complimentary exam voucher if you don't pass the exam on your first attempt.
The following conditions apply:

• You attended the entire training.
• You took the first exam within 2 months after the training.
• There is a maximum of 1 year between your initial training and the free training.
• Exam duration (minutes): 60
• % extra time for non-native speakers: 25
• Number of exam questions: 40
• Minimum correct questions: 26
• Exam style: Multiple choice
• Open book: No