Opleiding: ITIL® 4 Specialist Create, Deliver & Support Self-Study Package

Algemene omschrijving

This e-learning contains the course materials and a practice exam.

This e-learning is part of the ITIL® 4 Managing Professional (MP) designation. It focuses on integrating value streams and activities to create, deliver, and support IT-enabled products and services, emphasizing service performance and improvement methods.

Doelgroep

The ITIL® Specialist Create, Deliver and Support training is designed for ITSM professionals involved in managing the operational processes of IT-supported and digital products and services, as well as those responsible for their end-to-end delivery.

Leerdoelen

By completing this e-learning, you will gain the following knowledge and skills:

• Service design and orchestration.
• Software development and management.
• Deployment and release management.
• Service validation, testing, and change enablement.
• Stakeholder satisfaction, incident, problem, and knowledge management.
• Service level and event management.

Exam Information:

• Duration: 90 minutes.
• Format: Multiple-choice.
• Pass Mark: 70%.

Voorkennis

Prior to going through this e-learning, you must have obtained the ITIL® 4 Foundation certificate.

Onderwerpen

• Module 1: Introduction to ITIL® 4 Create Deliver Support.
• Module 2: Organisation Concepts for Creating, Delivering, and Supporting.
• Module 3: Value Streams to Create, Deliver, and Support Services.
• Module 4: Creating, Delivering, and Supporting Services.
• Module 5: Using Information and Technology.
• Module 6: Practice Exam.