Opleiding: ITIL® 4 Specialist Create, Deliver & Support Self-Study Package
Algemene omschrijving
This e-learning contains the course materials and a practice exam.
This e-learning is part of the ITIL® 4 Managing Professional (MP) designation. It focuses on integrating value streams and activities to create, deliver, and support IT-enabled products and services, emphasizing service performance and improvement methods.
Doelgroep
The ITIL® Specialist Create, Deliver and Support training is designed for ITSM professionals involved in managing the operational processes of IT-supported and digital products and services, as well as those responsible for their end-to-end delivery.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
- Service design and orchestration.
- Software development and management.
- Deployment and release management.
- Service validation, testing, and change enablement.
- Stakeholder satisfaction, incident, problem, and knowledge management.
- Service level and event management.
Exam Information:
- Duration: 90 minutes.
- Format: Multiple-choice.
- Pass Mark: 70%.
Voorkennis
Prior to going through this e-learning, you must have obtained the ITIL® 4 Foundation certificate.
Onderwerpen
- Module 1: Introduction to ITIL® 4 Create Deliver Support.
- Module 2: Organisation Concepts for Creating, Delivering, and Supporting.
- Module 3: Value Streams to Create, Deliver, and Support Services.
- Module 4: Creating, Delivering, and Supporting Services.
- Module 5: Using Information and Technology.
- Module 6: Practice Exam.
