- Change management promotes irresponsible behavior
- The medium is the message
- Example: Improving customer orientation
- Policy down, actions up
- Responsibility in the line
- Summary
Change management promotes irresponsible behavior
This article argues in favor of firmly anchoring change efforts like total quality management, continuous improvement and raising customer orientation, in the line organization. It is remarkable that people always agree on this, but in practice every effort is made to keep change efforts disconnected.
| Recently a clearly pleased manager of a large production department reported that the quality project was as good as dead. Work could finally return to normal. He felt that for years he had been pressured to have employees participate in project groups. A merry-go... |
