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COBIT® 2019 Foundation Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
The COBIT® 2019 Foundation e-learning equips you with the skills to design and implement an effective enterprise IT governance system.
COBIT® 2019 provides a framework to align IT governance with major standards, frameworks, and regulations, making it highly relevant to modern enterprises. It aids in decision-making and helps create a more agile governance system by offering the latest insights in Enterprise Governance of Information & Technology (EGIT).
Doelgroep
IT Managers
Supervise the implementation of IT governance frameworks and ensure alignment with business objectives.
Business Executives
Grasp the strategic importance of IT governance and its impact on overall business performance.
Auditors
Obtain insights into governance and control frameworks to effectively audit IT processes.
Security Specialists
Apply COBIT® guidelines to strengthen information security within the organization.
Project Managers
Lead IT projects with a focus on governance and risk management.
Compliance Officers
Ensure that IT processes adhere to relevant regulations and standards.
IT Consultants
Offer expert advice on implementing and optimizing COBIT® frameworks for clients.
Risk Managers
Identify and mitigate IT-related risks using COBIT® principles.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Align IT goals with strategic business objectives using flexible governance tools.
Understand the value derived from IT, necessary resources, and potential risks in fostering a mature business-IT relationship.
Learn about various IT governance frameworks (e.g., ITIL®, NIST), their benefits, and functionalities.
Exam Information:
Format: Online, closed-book, remotely proctored.
Domains: Eight, with a total of 75 questions weighted according to domain importance.
Duration: 120 minutes.
Passing Score: 65%.
Credits: 2 CPE credits for ISACA certification holders.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: COBIT® 2019 Framework.
Module 2: Core Model, Governance System and Components.
Module 3: Governance and Management Objectives.
Module 4: Performance Management in COBIT® 2019.
Module 5: Designing a Tailored Governance System.
Module 6: Implementing Enterprise Governance over I&T.
Module 7: Business Case Example.
Module 8: Trial Exam.
€999
E-Learning
ITIL® 4 Strategist Direct, Plan & Improve Self-Study Package
Algemene omschrijving
This e-learning contains the course materials and a practice exam.
This e-learning equips you with practical skills to create a learning and improving IT organization with strategic direction, focusing on continual improvement, measurement, reporting, and organizational change management.
Doelgroep
Target audience: IT service management professionals, particularly managers at all levels and anyone involved in continuous service improvement.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Scope and principles of direction and planning.
Governance, Risk, and Compliance integration.
Continual improvement principles and methods.
Communication and organizational change management.
Measurement and reporting in direction, planning, and improvement.
Exam Information:
Duration: 90 minutes.
Format: Multiple-choice.
Pass Mark: 70%.
Voorkennis
Prior to going through this e-learning, you must have obtained the ITIL® 4 Foundation certificate.
Onderwerpen
Module 1: Introduction to ITIL® 4 Direct, Plan, and Improve.
Module 2: Key Concepts for Direction, Planning, and Improvement.
Module 3: Understanding Scope and Control.
Module 4: Governance, Risk, and Compliance.
Module 5: Methods of Continual Improvement.
Module 6: Measuring and Reporting.
Module 7: Communication and Organisational Change Management.
Module 8: Practice Exam.
€1.311
E-Learning
ITIL® 4 Specialist Drive Stakeholder Value Self-Study Package
Algemene omschrijving
This e-learning contains the course materials and a practice exam.
This course is part of the ITIL® 4 Managing Professional (MP) designation. It covers service level agreement design, multi-supplier management, relationship management, and customer experience design.
Doelgroep
IT Service Managers
Ensure IT services meet business needs and stakeholder expectations.
Project Managers
Lead IT projects, focusing on stakeholder engagement and value.
Business Relationship Managers
Strengthen IT-business alignment and satisfaction.
Service Delivery Managers
Ensure smooth IT service delivery and high customer satisfaction.
IT Consultants
Advise on optimizing IT service management.
Customer Experience Managers
Align IT services with customer needs for better user experiences.
IT Operations Managers
Oversee daily IT operations for efficient service delivery.
Change Managers
Manage IT service changes to minimize disruption and maximize value.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Planning and building service value streams.
Organisational structure, team capabilities, and culture across the SVS.
Positive communications, resource management, and IT usage in SVS.
Designing, developing, and transitioning value streams.
User support, work prioritization, and service integration management.
Exam Information:
Duration: 90 minutes.
Format: Multiple-choice.
Pass Mark: 70%.
Voorkennis
Prior to going through this e-learning, you must have obtained the ITIL® 4 Foundation certificate.
Onderwerpen
Module 1: Introduction to ITIL® 4 Drive Stakeholder Value.
Module 2: Customers Journey.
Module 3: Explore Target Markets and Stakeholders.
Module 4: Engage by Fostering Stakeholder Relationships.
Module 5: Offer by Shaping Demand and Defining Service Offering.
Module 6: Agree by Aligning Expectations and Agreeing Details of Service.
Module 7: Onboarding and Offboarding Customers and Users.
Module 8: Co-creation and Realising Service Value.
Module 9: Practice Exam.
€1.311
E-Learning
ITIL® 4 Specialist High Velocity IT Self-Study Package
Algemene omschrijving
This e-learning contains the course materials and a practice exam.
This e-learning is part of the ITIL 4® Managing Professional (MP) designation. It focuses on digital organizations and operating models in high-velocity environments, incorporating Agile, Lean, Cloud, Automation, and Automatic Testing.
Doelgroep
The ITIL 4 Specialist: High-velocity IT module is designed for IT managers and professionals working in digital or highly automated environments, or those responsible for delivering digital products and services. This also includes anyone involved in digital transformation or transitioning to Lean, Agile, or DevOps methodologies.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
High-velocity digital enterprise concepts.
Transformation to high-velocity IT.
Digital product lifecycle in the ITIL® operating model.
ITIL® guiding principles and concepts for high-velocity IT.
Achieving value, fast deployment, resilient operations, co-created value, and assured conformance with digital products.
Exam Information:
Duration: 90 minutes.
Format: Multiple-choice.
Pass Mark: 70%.
Voorkennis
Prior to going through this e-learning, you must have obtained the ITIL® 4 Foundation certificate.
Onderwerpen
Module 1: Introduction to ITIL® 4 High-Velocity IT.
Module 2: High-Velocity Nature of the Digital Enterprise.
Module 3: Digital Product Lifecycle.
Module 4: ITIL® Guiding Principles and Fundamental Concepts.
Module 5: Contributing to Value with Digital Products.
Module 6: Conclusion and Practice Exam.
€1.311
E-Learning
ITIL® 4 Leader Digital & IT Strategy Self-Study Package
Algemene omschrijving
This e-learning contains the course materials and a practice exam.
This e-learning is part of the ITIL® 4 Strategic Leader (SL) designation. It provides guidance on crafting a digital vision and shaping IT and business strategies, suitable for IT leaders and aspiring leaders.
Doelgroep
This ITIL training is intended for IT and business directors, department heads, aspiring C-suite professionals, and other senior business leaders who seek to strategically position their organization against digital disruptors, develop a digital vision, and build a strong digital strategy for long-term growth.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
ITIL® guiding principles in digital and IT strategy.
Concepts of digital and IT strategy, SVS, and service value chain.
Creating value in digitally transformed markets.
Assignment Information:
Four case study assignments are graded during the e-learning.
Exam Information:
Duration: 60 minutes.
Format: Multiple-choice.
Pass Mark: 70%.
Voorkennis
Prior to going through this e-learning, you must have obtained the ITIL® 4 Foundation certificate.
Onderwerpen
Module 1: Introduction.
Module 2: What is Digital and IT Strategy?
Module 3: Tiers of Strategy.
Module 4: Strategy and the Service Value System.
Module 5: Digital Strategy as a Journey.
Module 6: Assignments: One to Four.
Module 7: Strategic Capabilities.
Module 8: Managing Innovation and Emerging Technologies.
Module 9: Managing Strategic Risk.
Module 10: Structuring for Digital Business.
Module 11: Practice Exam.
€1.936
E-Learning
VeriSM™ Foundation Self-Study Package
Algemene omschrijving
VeriSM™ is a registered trademark of IFDC.
This e-learning contains the course materials.
VeriSM™ helps organisations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organisations’ capabilities and responsibilities are deployed in the delivery of superior service. VeriSM™ is an enterprise service management approach for the digital age, focusing on the view of service management.
The VeriSM™ model allows organizations to produce and deliver the right product or service at the right time to their consumers, whilst allowing for customization and alignment to the type of business, the size of the organisation, business priorities, organizational culture, and even the nature of the individual project or service. In the VeriSM™ model, governance and service management principles are relatively stable elements, only changing when the needs of the organization change.
The Management Mesh is flexible and is adjusted as required for products and services, for example to integrate a new management practice or a new technology. In four stages the product or service is defined, produced, provided and supported (Define, Produce, Provide and Respond).
Doelgroep
VeriSM Foundation is designed for anyone working with, or aspiring to work with, products and services enabled by technology. It is an ideal entry-level certification for those looking to pursue a career in IT, service management, or digital services.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Understand what are the main areas of an organization and how to optimize the ecosystem.
Ability to establish and improve effective organizational governance.
Evaluate emerging technologies and their benefits and impacts to the business.
Understand how the Digital Transformation can positively impact the Service Management of an organization.
Define and evaluate if an organization has a service or a product culture.
Be able to enhance your leadership skills for the Digital Era.
Learn new methods to deal with business and customer challenges to achieve success.
Improve the internal and external communication across teams and customers.
Understand how to face and get the best from organizational changes.
Exam Information:
Duration: 90 minutes.
Format: Multiple-choice.
Pass Mark: 65%.
Open book: Yes.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
VeriSM™ Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry-level for those wanting to work in IT, service management or with digital services.
€999
E-Learning
IT Asset Management Essentials Self-Study Package
Algemene omschrijving
This e-learning contains the course materials and hands-on exercises.
This self-paced certification course provides comprehensive knowledge on all the key elements needed for strong IT asset management. You will learn the essential concepts necessary for the effective acquisition and life cycle management of hardware, software, and mobile assets.
Today’s increasingly complex business landscape can be a challenge for organisations to manage all their IT hardware and software assets. As IT departments are looking to operate at peak efficiency while minimising waste and ensuring they remain in compliance, there is a need to understand the full picture of an IT Asset Management (ITAM) program.
This e-learning combines theory with hands-on exercises so students can apply the concepts in practice. As a result, this e-learning is more consultative in nature, which is more practical for your organisation’s needs.
Doelgroep
This e-learning is particularly suitable for the following people:
IT staff working in asset management, product (lifecycle) managers, and procurement specialists.
IT professionals who have responsibility for the procurement, receipt, lifecycle management, inventory and audit control processes, or the disposal of IT assets for their organisation.
Procurement and purchasing professionals outside of IT, who work closely with IT professionals to acquire IT assets and who want a better understanding of the unique challenges to managing IT assets.
IT Management will benefit from this foundational understanding of IT asset management to more effectively support and enable the asset management programs in their organisations.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Demonstrate the value of IT asset management through the alignment of objectives and key measures to benefit the organisation.
Learn how to establish appropriate foundation and parameters for an effective IT Asset Management program; including scope, governance, policies and controls.
Understand the different types and characteristics of IT assets.
Understand the various legal, contract and regulatory compliance concerns related to acquiring, managing, and disposing IT assets.
How to ensure cost-effective acquisition of assets through standards, justification, recovery and reuse of assets, and common organisation procurement practices.
Discover the importance of asset documentation and documentation management as critical elements for the management of individual assets and the overall IT Asset Management program.
Learn how to manage the lifecycle of IT assets, beginning with the structured receipt and validation of assets, asset identification, inventory and license control, through the end-of-life of the assets.
Learn how to properly, effectively and legally dispose of IT assets at end-of-life.
Learn how to prepare for and manage asset audits.
Understand the roles and responsibilities for effective and proper management and use of IT assets, both within IT and the greater organisation.
Learn to effectively integrate asset management and the configuration management system, understanding the critical relationships and dependences, as well as the major differences between the two.
Exam Information:
Duration: 60 minutes.
Format: Closed book, multiple-choice.
Pass Mark: 65% (26 marks).
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Introduction.
Module 2: IT Asset Management Strategy and Vision.
Module 3: IT Asset Management Parameters.
Module 4: Tools and Technology.
Module 5: IT Asset Management Practices (Part A).
Module 6: IT Asset Management Practices (Part B).
Module 7: Metrics and Measures, and Guiding Principles.
Module 8: IT Asset and Configuration Management.
Module 9: Wrap Up and Review.
Module 10: Trial Exam.
€999
E-Learning
DevOps Essentials Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
DevOps is the convergence of existing IT best practices from ITIL®, Lean, Agile, and Scrum into a development and operations approach that supports automation and continuous delivery.
Described as more of a mindset than a framework, DevOps aims to blur the lines between the existing IT siloes to create a more collaborative relationship between Dev and Ops, allowing organizations to create greater business value with more streamlined processes, faster deployments, and more successful releases.
To guide IT practitioners on their DevOps journey, Van Haren Group offers a comprehensive DevOps portfolio of courses that provides an all-encompassing look at the DevOps framework and role-based certification courses, specific to the roles within DevOps.
Doelgroep
The Fundamentals level of the PeopleCert DevOps qualification scheme is intended for anyone who wishes to become an effective member of a DevOps environment.
Leerdoelen
Upon successful completion of DevOps Essentials, you will be able to articulate the benefits of implementing the Full Stack of DevOps culture, practices and automation at your organization to enable improved quality, higher speed and a reduction in costs, by meeting a progressive set of expected outcomes.
This course identifies the three critical success factors that make up the ‘Full Stack’ approach, including:
Changing culture.
Improving practices and processes.
Leveraging automation technologies.
When you return to work, you will know about 15 very specific practices that are essential to delivering effective DevOps. And, you will have the results of your assessment that will be the starting point of your action plan for continuous improvement.
Exam Information:
Duration: 60 minutes.
Format: Closed book, multiple-choice.
Pass Mark: 70% (28 marks).
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Introduction to DevOps.
Module 2: The Urgency for DevOps.
Module 3: Key DevOps Principles and Concepts.
Module 4: The Full Stack: People and Culture.
Module 5: The Full Stack: Processes and Practices (Part A).
Module 6: The Full Stack: Processes and Practices (Part B).
Module 7: The Full Stack—Technology and Automation.
Module 8: The DevOps Maturity Assessment.
Module 9: Wrap Up and Review.
€999
E-Learning
Lean Six Sigma Yellow Belt Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
The Lean Six Sigma Yellow Belt certification validates knowledge of Lean Six Sigma principles and methodology. It supports an organization's continuous improvement efforts by enhancing operational performance and problem-solving abilities.
Doelgroep
The Yellow Belt training is designed for anyone currently contributing to, or aspiring to contribute to, improvement projects. It is ideal for employees who want to learn more about Lean Six Sigma, whether they are involved in a Lean Six Sigma project or because Lean is being implemented within their organization.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Understand Lean Six Sigma principles and methodologies.
Implement techniques like 5S and visual management.
Participate in Kaizen projects and contribute to creating efficient processes.
Exam Information:
Format: Multiple choice, 50 questions.
Passing Score: 63% (32 out of 50).
Duration: 60 minutes.
Closed Book, calculator permitted.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Introduction.
Module 2: World Class.
Module 3: Policy development and deployment.
Module 4: Project management.
Module 5: CIMM level I – Creating a solid foundation.
Module 6: CIMM level II – Creating a Continuous Improvement environment.
Module 7: CIMM level III – Creating stable and efficient processes.
Module 8: CIMM level IV – Creating capable processes.
Module 9: Trial Exam.
€625
E-Learning
Information Security Foundation (based on ISO27001) Self-Study Package
Algemene omschrijving
This e-learning contains the course materials.
The Information Security Foundation e-learning provides a basic understanding of information security principles based on ISO/IEC 27001. It is ideal for professionals handling confidential information and offers a foundation for advanced information security certifications.
Doelgroep
The ISFS target audience includes anyone within the organization who handles information. The fundamental knowledge assessed in this module is primarily aimed at raising awareness of the vulnerability of information and the need for protective measures.
This training is also relevant for small business owners, individuals in entry-level information security roles, and those requiring a foundational understanding of information security, such as:
Compliance managers.
Legal department employees.
Risk managers.
Buyers.
IT specialists.
Information engineers.
Business analysts.
Information managers.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
Understand the importance of information security.
Identify threats and risks to information security.
Implement appropriate security controls and comply with relevant legislation.
Exam Information:
Format: Multiple choice, 40 questions.
Passing Score: 65% (26 out of 40).
Duration: 60 minutes.
Closed Book.
Voorkennis
You do not need any prior knowledge to access this e-learning.
Onderwerpen
Module 1: Information Security Foundation Introduction.
Module 2: Information & Security.
Module 3: Threats & risks.
Module 4: Security controls.
Module 5: Legislation, Regulations & Standards.
Module 6: Information Security Foundation course Wrap up.
Module 7: Trial Exam.
€1.124
E-Learning