Opleiding: Enabling Integrated IT Service Management™ with DevOps, Agile & Lean (ESM) Self-Study Package

Algemene omschrijving

This e-learning contains the course materials.

The Enabling Integrated IT Service Management™ with DevOps, Agile & Lean e-learning offers a comprehensive view of IT Service Management (ITSM) integrating practices from DevOps, Agile, Lean, and ITIL®.

This integrated approach is essential for enhancing service quality, speed, and cost-efficiency in today's dynamic business environment.

Doelgroep

This course is designed for anyone working in an IT organization with responsibilities in service management, operations, project management, software development, or leadership roles.

The target audience includes operational staff, team leaders, supervisors, and managers looking to enhance their IT Service Management skills according to the latest industry insights. Additionally, this training is ideal for those already familiar with previous versions of ITIL.

Leerdoelen

By completing this e-learning, you will gain the following knowledge and skills:

• Understand the concept of integrated service management and its alignment with business goals.
• Identify the scope and benefits of integrated service management, detailing how ITIL®, Lean, Agile, and DevOps collectively enhance service management.
• Recognize the differences between technology-focused and service outcome-focused organizations.
• Comprehend the ITIL® service management life cycle stages and processes, and how they are supported by Agile and DevOps methodologies.
• Apply Lean thinking, value stream mapping, and process improvement techniques.
• Implement Agile project management practices, including Scrum roles and processes.
• Leverage principles and automated practices of continuous delivery, integration, and deployment to improve speed and reduce risk.
• Embrace the key principles of DevOps, focusing on collaboration, continuous delivery, and automation.
• Apply organizational change management practices to facilitate major cultural transformations.

Exam Information:

• Format: Multiple choice, 40 questions.
• Passing Score: 65% (26 out of 40).
• Duration: 60 minutes.
• Closed Book.

Voorkennis

You do not need any prior knowledge to access this e-learning.

Onderwerpen

• Module 1: Introduction.
• Module 2: The Evolution towards Integration.
• Module 3: Understanding Demand and the Voice of Your Customer.
• Module 4: Adopting and Adapting ITIL as a Process Framework.
• Module 5: Planning and Building in Iterations with Agile.
• Module 6: Making Work Visible with Visual Management.
• Module 7: Applying Lean Thinking for Continual Improvement.
• Module 8: Accelerating and Automating Value with DevOps.
• Module 9: An Organizational Transformation Is Required.
• Module 10: Wrap Up & Review.
• Module 11: Trial Exam.