Opleiding: SIAM® Foundation Self-Study Package

Algemene omschrijving

This e-learning contains the course materials.

The SIAM® Foundation e-learning provides a general understanding of Service Integration and Management (SIAM®) structures, roles, responsibilities, practices, and processes. This e-learning includes all the necessary resources.

Doelgroep

The SIAM™ training provides a comprehensive understanding of the core processes in service management, making it ideal for professionals interested in SIAM™ practices or seeking to implement this methodology within their organization. Additionally, the SIAM™ certification is tailored for suppliers looking to implement and manage service integration and management models.

This training is also highly beneficial for professionals with the following objectives:

• IT Managers
  • Oversee and manage IT services and service providers.
• Service Managers
  • Ensure service delivery aligns with business requirements.
• Project Managers
  • Coordinate projects involving multiple service providers.
• Consultants
  • Offer expert advice on implementing SIAM practices.
• IT Professionals
  • Develop skills in service integration and management.
• Business Managers
  • Understand the impact of SIAM on business operations.
• Process Managers
  • Optimize processes within a SIAM framework.
• Vendor Managers
  • Manage relationships with various service providers.

Leerdoelen

By completing this e-learning, you will gain the following knowledge and skills:

• Understand SIAM® concepts and processes.
• Establish and support a SIAM® ecosystem.
• Reduce risks and improve service integration and management.
• Connect SIAM® with other practices for better service provision.
• Recognize key stages of SIAM® implementation and roles and responsibilities.

Exam Information:

• Format: Multiple choice, 40 questions.
• Passing Score: 65%.
• Duration: 60 minutes.
• Closed Book.

Voorkennis

You do not need any prior knowledge to access this e-learning. However, we recommend that you have some knowledge of IT Service Management (e.g., ITIL®, ISO/IEC 20000).

Onderwerpen

• Module 1: Introduction to SIAM.
• Module 2: SIAM Roadmap.
• Module 3: SIAM Structures.
• Module 4: Roles and Responsibilities.
• Module 5: SIAM Practices.
• Module 6: Processes.
• Module 7: SIAM Considerations and Challenges.
• Module 8: SIAM Challenges and Risks.
• Module 9: SIAM and other practices.
• Module 10: Trial Exam.