Opleiding: ITIL 4 Specialist: Create, Deliver & Support ( CDS ) English including Exam

The ITIL® 4 Create, Deliver and Support (CDS) course is designed for people who require an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.

The training provides the candidate with an understanding of service performance, service quality and improvement methods.

The ITIL 4 Specialist: Create, Deliver and Support module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation, while covering challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

It is the logical next step after ITIL 4 Foundation for those wanting to make immediate tangible changes to their organization’s working methods in service management. The module is less about technical aspects, and more on a practical and holistic approach to the creation and management of effective and streamlined services.

Following the completion of the course participants should be able to:

- Understand how to plan and build a service value stream to create, deliver and support services
- Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
- Pass the ITIL 4 Create, Deliver and Support exam

Exam: 

- 90 Minutes (113 minutes for non-native speakers)
- 40 questions
- Multiple Choice
- 70% pass mark
- Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The ITIL 4 Foundation certification is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment.