Opleiding: ITIL Monitor, Support & Fulfil ( MSF ) Virtual English including Exam

The ITIL 4 Monitor, Support & Fulfil (MSF) course is designed for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.

This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices:

- ITIL Incident Management
- ITIL Service Desk
- ITIL Problem Management
- ITIL Service Request Management
- ITIL Monitoring and Event Management

The course is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

Following the completion of the course participants should be able to understand for each of the five practices:

- The key concepts
- The processes
- The roles and competences
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- Pass the ITIL Monitor, Support & Fulfil exam

Exam: 

- 90 Minutes (113 minutes for non-native speakers)
- 60 questions
- Multiple Choice
- 65% pass mark
- Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.